Nestream-paying for a service you don't receive.

I wish I could rate a 0. I really hate bad mouthing people and organisation, but the service received from Netsrream has left me no choice. We've been paying for netsreams fibre line for the last 2 months, month one was absolutely Perfect. However, in month two We've barely had fibre.

Two weeks ago Saturday morning our fibre went down and we weren't able to get any assistance from netstream as they don't work on weekends, which I find crazy as technical assistance is needed all the time when it comes to technology services, just because it's weekend, doesn't mean your fibre line isn't going to crash, they should have stand by technicians for weekends. On monday morning when i got a call they told me that a technician will be at my house at 16:00. I rushed home and waited, waited and waited, do you think the technician pitched up? Or even called to let me know he wasnt coming? Yup, you guessed it, no he didnt. Our fibre was then only up and running the following Friday, after so many phone calls and fighting for a service we have already paid for. The fibre worked until Sunday morning, after notifying netstream on Monday morning the fibre was only fixed on Tuesday night. It's now Thursday and guess what? My Wi-Fi is off again!!!!!