Zero Service from Altech-Netstar!

I recently bought a vehicle and decided to have a tracker installed by my existing service provider, Altech Netstar. In order to avoid the disappointment of having to be placed on hold by their call centre, I decided to rather log-on to their customer portal and place a request for them to arrange installation on the new vehicle. This was on 29th March 2019 and to date (4th April 2019), I have not received any response at all from my “trusted” vehicle tracker company!

This brings with it uncomfortable questions/realisations like, 1. If they cannot respond to easy new business like this, how will they even respond in emergencies when I really need them? 2. Is the whole service just a façade in collusion with insurance companies to fleece the hapless man on the street of additional monthly premiums for no service?

Altech Netstar’s customer service & business retention policy is very disappointing and not deserving of customer loyalty. No wonder some customers are literally driving (crashing) into their service providers’ premises to display their annoyance at such poor service delivery.