Zero Customer Service
Absolutely atrocious service. I will be CANCELLING MY SUBSCRIPTION before it has even begun. No follow-up communication for installation since trying to reschedule since 28 July. Extremely long waiting time on the 0860 number. Absolutely ridiculous. Your product looked good and I was set on signing up with you. Now I'm forced to go to your opposition.
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Replies (2)
Netstar's replyOfficial
05 Aug 2022, 16:07Good Day Grey,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.
Kind Regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.
Kind Regards
Netstar
Netstar's reply05 Aug 2022, 16:07
Official
Good Day Grey,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.
Kind Regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. One of our trained consultants will be in contact with you for assistance.
Kind Regards
Netstar
Netstar's replyOfficial
15 Aug 2022, 08:58 Hi Greg,
On behalf of Netstar, we would like to send our sincerest apologies for the unfortunate experience you had. We have noted your feedback and will be sure to forward it to our internal team for improvement purposes. We hope to be of better service in the future.
Kind Regards
Netstar
On behalf of Netstar, we would like to send our sincerest apologies for the unfortunate experience you had. We have noted your feedback and will be sure to forward it to our internal team for improvement purposes. We hope to be of better service in the future.
Kind Regards
Netstar
Netstar's reply15 Aug 2022, 08:58
Official
Hi Greg,
On behalf of Netstar, we would like to send our sincerest apologies for the unfortunate experience you had. We have noted your feedback and will be sure to forward it to our internal team for improvement purposes. We hope to be of better service in the future.
Kind Regards
Netstar
On behalf of Netstar, we would like to send our sincerest apologies for the unfortunate experience you had. We have noted your feedback and will be sure to forward it to our internal team for improvement purposes. We hope to be of better service in the future.
Kind Regards
Netstar