AM
Athenkosi M

1 reviews | Active since Aug 2024

07 Aug 2024, 08:41

Zero

Zero. I hold the line for more than 20 minutes, ran out of airtime and still my query was not resolved. I still can't access MyNetstar App and it's been 2 weeks. I'm now doubting my safety, my vehicles safety and I regret choosing Netstar.

0
Replies (4)
Netstar
Netstar's reply07 Aug 2024, 08:45
Official
Hello Athenkosi 

We are sorry that you have had this experience. Please give us the opportunity to investigate your enquiry.  One of our consultants will reach out to you.

Kind regards 
Netstar 

Best regards,

Netstar
Netstar's reply07 Aug 2024, 09:43
Official
Hello Athenkosi 

Please note we tried to make contact with you with no avail. Please provide us with a convenient time that we can make contact with you.

Kind regards 
Netstar 

Best regards,

Netstar
Netstar's reply07 Aug 2024, 10:43
Official
Hello Athenkosi 

Please note we tried to make contact with you with no avail. Please provide us with a convenient time that we can make contact with you.

Kind regards 
Netstar 

Best regards,

Netstar
Netstar's reply08 Aug 2024, 11:16
Official
Hello Athenkosi 

We are pleased to let you know, as per your insurance company, they have sent you a link via sms to help monitor your vehicle.Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Kind regards 
Netstar 

Best regards,