Your poor admin not my problem

I gave notice of cancellation of my policy on 19 January 2023, as required, in writing, for my service to cease on 25 February. No further communications were received in this regard.

End March the headache started with SMSs being received regarding outstanding payments.

With effort I obtained a settlement quote for cancellation of my service, which was paid on 27 April. As you can see, the timelines to sort this out is already ridiculous! I received confirmation that the cancellation penalty payment was received, and my account subsequently closed.

To my surprise I received another SMS this morning, citing that I have been handed over to your legal department for non-payment.

What is going on here?

Please sort out your pathetic administration of cancellations. This is beyond ridiculous.

I herewith request confirmation in writing that my account is closed and that all supposed owing amounts have been reversed and rectified.