Your emergency is definitely not theirs

So looking at the reviews I am just another in a long list of unhappy clients.

I have tested my emergency button 3 times in the last month or so. First time receiving an SMS asking me to confirm if everything is okay (which i find completely unacceptable as a use case of this button would be in a hijacking) .. next time over 30 min to get a call after replying no.

I then asked to be removed from the SMS option and tested a final time, it took over 6 hours for someone from Netstar to contact me.. Leaving me to question what is the point of this service :( I will be asking for a breach of contract from their side and try to get out of this horrific 3 year contract 11 months early.