worst tracking company ever, non existant customer service

<p>Upon taking possession of my new car from the toyota dealership after submitting a hard copy of all my details including bank statement I assumed everything was fine and was waiting for my tracking company to contact me down the line to test the device. First i would like to say i was never shown how to use or activate the device. Then a few months down the line i was contacted telephonically and informed that my account was in arrears. I said this was impossible as i submitted hard copies of my documents they then informed me that it was a clerical error on their side and they need my bank account number. I stated that i did not know my number off by heart and that i needed to go to the bank during my lunch break. I asked for a name and number to contact when i had the account number. After calling them back i was informed that they don't take calls and i can not ask for the person who called me earlier. They then proceeded to harrass me with calls thereafter at inconvienient times and during my working hours. When i was contacted at the appropriate time it was by a debt collection agency which surprised me as all my other accounts are fully paid and have no outstanding debts. I then asked for netstars contact number which was refused. So now i want to report Netstar to the ombudsman and wish to take this matter further as i don't understand when its not the customers fault there is no proper communication and i get blacklisted when i don't have any debts and pay all my other subscriptions on time. Further i will be advising other people that i know not to use or stop using your tracking company via social media etc as if you can not capture my bank details from a piece of paper what hope do you have of recovering my or anybody elses vehicle. Thanks for exactly nothing</p>