Worst Tracking Company

I'm very disappointed in this company. I wouldn't recommend it to anyone. I got hijacked and kidnaped in August, my friend managed to run to my house and report the incident in time, they could track my car on their system but told my friend that they cannot pursue my car because they're waiting for police backup, they don't want to be involved in a car chase that could result in my car being crashed and they do not want to get involved in a shootout with the hijackers of which I think that is BS how can they have fast cars for pursuit driven by their armed response team and not be willing to pursue my car. By the time they pursued it all they found was the tracking device and not my car keep in mind that this incident was reported in time. They told me that the secondary tracking device would kick in after 15min of which it never kicked in leaving me to believe that there was no secondary tracking device installed. However the police managed to recover my car two weeks later in Eldorado Park of which netstar failed to do as my car was being driven around by whoever stole it. I them contacted Netstar and informed them of the recovery of my car and asked them to come and install a new tracking device, its been a week now and still no one has got back to me. I am scared to leave my car parked in a public area as it has no tracking device, their service is horrible do not trust them. I paid them for 3 years upfront, I want my refund and I'm taking my business elsewhere