N
Neo

1 reviews | Active since Jan 2023

18 Mar 2024, 12:44

Worst tracker - money hungry company

Worst service. I had a tracker from the company Tracker already installed on my vehicle. NETSTAR managed to install another tracker on top of the one I already had, unaware that I already have a tracker and when I called to ask them to cancel theirs, which is drainning my battery, they proceeeee to force a 3 year contract without stipulating that upon cancelation, you need to pay the entire remainder fee. The agent in retention department with the name Solomon hung up on me intentionally when I corrected him on that matter and they installed a tracker that keeps draining my battery

0
Replies (3)
Netstar
Netstar's reply18 Mar 2024, 12:53
Official
Good Day Neo,

Thank you for flagging this serious matter with us. Please note that we have noted your query and we will investigate and revert back to you with feedback.

Kind Regards,
Netstar


Netstar
Netstar's reply18 Mar 2024, 16:32
Official
Good day Neo 

We will contact you to further assist. 

Regards 
Netstar 
Netstar
Netstar's reply19 Mar 2024, 10:06
Official
Good day Neo,

We are glad to see that you were contacted and assisted. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.


Kind Regards,
Netstar