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mervern C
1 reviews | Active since Nov 2021
13 Aug 2024, 13:52
Worst Tracker company Netstar
I have been a client of Netstar for couple of years. They have been debiting my account monthly, but my tracker hasn't been working for over a year. when I tested it and complained they never gave me a refund for all that months, all they did was put in a new tracker which is still not working. They contact centre agents are rude or just disconnects the calls. I have all transactions ,recordings and emails to forward to the ombudsman.
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Replies (7)0
Replies (7)
Netstar's replyOfficial
13 Aug 2024, 14:20Hi Mervern
We are sorry to hear you experienced Netstar in this manner. Please note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
We are sorry to hear you experienced Netstar in this manner. Please note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Netstar's reply13 Aug 2024, 14:20
Official
Hi Mervern
We are sorry to hear you experienced Netstar in this manner. Please note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
We are sorry to hear you experienced Netstar in this manner. Please note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
mC
mervern C's updateReviewer Update
14 Aug 2024, 12:15yesterday ur consultant contacted me and asked if i still want to cancel my contract i rep**** will see how this conversation ends. She then advised that she will contact my spouse since it is her account being debited . Still awaiting feedback , this is the worst customer service
mC
mervern C's update14 Aug 2024, 12:15
Reviewer Update
yesterday ur consultant contacted me and asked if i still want to cancel my contract i rep**** will see how this conversation ends. She then advised that she will contact my spouse since it is her account being debited . Still awaiting feedback , this is the worst customer service
Netstar's replyOfficial
14 Aug 2024, 12:35Good day Mervern
Thank you for the reply. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
Thank you for the reply. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
Netstar's reply14 Aug 2024, 12:35
Official
Good day Mervern
Thank you for the reply. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
Thank you for the reply. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
mC
mervern C's updateReviewer Update
22 Aug 2024, 11:10present day and netstar has not contacted me for a device that i am paying for but does not work .
in the event that my car is ****** or hijacked will netstar pay me.
what is the use of this service that when there is an emergency we have to contact netstar.
what a pathetic company to deal with.
in the event that my car is ****** or hijacked will netstar pay me.
what is the use of this service that when there is an emergency we have to contact netstar.
what a pathetic company to deal with.
mC
mervern C's update22 Aug 2024, 11:10
Reviewer Update
present day and netstar has not contacted me for a device that i am paying for but does not work .
in the event that my car is ****** or hijacked will netstar pay me.
what is the use of this service that when there is an emergency we have to contact netstar.
what a pathetic company to deal with.
in the event that my car is ****** or hijacked will netstar pay me.
what is the use of this service that when there is an emergency we have to contact netstar.
what a pathetic company to deal with.
Netstar's replyOfficial
22 Aug 2024, 11:35Hi Mervern
Kindly note that we have tried to make contact with you to no avail. Please advise on a convenient time to contact you.
Kind regards,
Netstar
Kindly note that we have tried to make contact with you to no avail. Please advise on a convenient time to contact you.
Kind regards,
Netstar
Netstar's reply22 Aug 2024, 11:35
Official
Hi Mervern
Kindly note that we have tried to make contact with you to no avail. Please advise on a convenient time to contact you.
Kind regards,
Netstar
Kindly note that we have tried to make contact with you to no avail. Please advise on a convenient time to contact you.
Kind regards,
Netstar
mC
mervern C's updateReviewer Update
22 Aug 2024, 12:40AT 2PM 22/08/2024
mC
mervern C's update22 Aug 2024, 12:40
Reviewer Update
AT 2PM 22/08/2024
Netstar's replyOfficial
22 Aug 2024, 12:53Good day Mervern
We will contact you to further assist, as per your request.
Regards
Netstar
We will contact you to further assist, as per your request.
Regards
Netstar
Netstar's reply22 Aug 2024, 12:53
Official
Good day Mervern
We will contact you to further assist, as per your request.
Regards
Netstar
We will contact you to further assist, as per your request.
Regards
Netstar