Worst service I have ever received. Retention and finance department.

I have never received poorer service in my life. I had a tacker on my Toyota which I sold on the 19th of October. I called and sent an email to Mashiditso at netstar, on the 23rd of October. I received no correspondence. Then they deducted a premium on the 1st of Nov. I emailed the customer service department on the 2nd of Nov requesting the cancellation again as well as a refund. They corresponded on the 3rd, that my request has been sent through to the retention department. Then they deducted a premium again. I then called Nicole Crawford at netstar who asked that I forward her all the emails I sent and that she will do the cancellation and request the refund. She did not contact me back regarding the refund. I then received an sms on the 31st of Jan indicating that my battery on my PREVIOUS vehicle has been disconnected. So I called netstar again. The consultant checked and indicated that my account was not active anymore, and that Nicole has indeed cancelled the policy, but still nothing on the refund that I now consider as ******, since it was taken without my consent. She said she would call me back within that week, which she also did not do. Now I have called once again today, 26 Feb, and requested the refund once again. So far Portia Matabula has been helpful today, but so was all the rest on the first call. I hope that she will be the one to actually properly do her job.