WORST SERVICE FOR A VEHICLE TRACKING COMPANY

Today I had the worst customer service from NETSTAR. I thought I was paying for a service, I really don't know why I should continue paying for my car tracking service with NETSTAR. My wife escaped a hijacking incident this afternoon. She was ****** at gun point and handed whatever she had and fled, which I think is what is always recommended just to save your life.

So what happed? My wife, her sister and their friend were visiting a relative at Kwa-Dwesi in Gqeberha (Port Elizabeth), when they were approached by four gun men. My wife handed whatever she had on her and fled to get some help. She managed to inform me of the incident obviously in a state. I checked for the location of my vehicle on the NETSTAR App as I could locate my car on the app. I called the NETSTAR line to inform them of the incident, I cannot recall the consultant's name who answered. Only to be told that if "I'm able to locate my car, then there's nothing they can do, they will only act if the car is ****** or missing" and the call got cut-off. I called again, spoke to a consultant by the name of Andile. I explained to Andile what was the reason for my call, he reiteriated the same thing the first consultant told me. Now my question is, if three females (my wife included) are ****** at gun point, by ********* who want to take the car, NETSAR will act once the car is "******/missing"? Both these consultants were not even bothered about the wellbeing of my wife, and whether they were safe. Both these guys just clearly told me, "there was nothing they could do, as the vehicle was not ******". Should we wait for the car to be ****** for a company like NETSAR to start acting? Which I highly doubt they would've found the car had it been ******. These ********* could've gotten back and taken the car after my wife left the seen, or better yet, follow us around and just "take" the car whenever as they had taken the car key. There was no empathy or sympathy nonewhatsoever from both these consultants. Worst could've happened. Till now, NETSTAR has not even bothered to call and check on my wife's wellbeing and just do a simple follow-up after I have reported the incident. It took a private security company (FidelityADT) to assist. One of the guys took my wife home to get the spare key, while the other waited with my sister in-law to make sure they were safe. The guys made sure they called the police and assisted these women. After this incident I realised that this vehicle tracking company (NETSTAR) does not care about the wellbeing of their clients, they're just happy to collect the monthly fees and do nothing when called to duty. I would want to cancel my contract with NETSTAR. After todays' incident, I now know they will only act after the fact. So it's pointless to call and inform them of an incident of ******* or a possible car theft, they will only act after the car is missing.

If there was a rating that is below the one star, they would probably get that rating. I'm trully hurt and dissapointed by this company. I WANT TO CANCEL MY CONTRACT!!!