Worst service ever!

Got an email beginning of this month saying that I was in arrears and will be handed over to debt collectors when my account was actually up to date. I emailed netstar legal back saying that I'm not in arrears and will pay when I get my salary but they sent me to the debt collectors anyway. Debt collectors called me and I paid them the R100 that I apparently owed. My salary lands in my bank account and a further R200 was deducted. I then sent emails to the legal department regarding this and all I got back was a "Account is up to date" email. Sent another email to customer care to cancel and then received a "ticket resolved" automated response when I wasn't even assisted. Pathetic service is an understatement...