Worst service ever

I just had the worst experience with someone in the fiance department, she HAD NO WAY OF SPEAKING AND NOT EVEN LISTENING TO WHAT IM TRYING TO TELL EXPLAIN TO HER, ALL YOUR CALLS ARE RECORED AND YOU SHOULD DO BETTER WHEN IT COMES TO IRATE CLIENTS, SHE EVEN SAID ITS FINE IF I ENDED MY CONTRACT and WAS extremely rude. Netstar handed my account over without notifying me for a missed payment in July 2025, we are in August now. The person in fiance tells me they don't have to notify me if they are going to hand my account as per their procedure. I asked her i want proof that they have the right to do that because by law you need to notify someone before handing the account over and it was a missed payment in July and we are in August now what the hell not even a full month yet, no communication no contact. I want answers, show me in a contract that I signed that you have the right to do that and I WANT MY ACCOUNT RETRACTED FROM THE AGENCY imediatly. I have been with you for years and and always paid everymonth without fail and this is how you treat you customers. Pathetic, i never claimed not once, never had any issues where you needed to pay me out , this is realy bad service and how sad that i have been a loyal customer for over 5years.