WORST SERVICE EVER!!!!!!!!

Item: Netstar
Rating: 1
Author: Leighton D

I have traded in my vehicle and give them notice prior to doing so. I have sent 3 Emails already and completed the cancellation form and sent it back. No response as yet, I even tried calling and was on hold for 40 minutes and decided to end the call. I have made screen shots of my call and have the emails. With one of my previous vehicle Netstar did the same and when I blocked their debit order they handed my account to a debt collector, who then harassed me for months. Their app works great and they are quick to sell new product and install their devices into your vehicle, but has NO aftersales service and back office staff.

Helpful (0)

Replies (2)

Netstar's replyOfficial

15 Dec 2022, 08:52

Good day Leighton

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. We will look into this and one of our trained consultants will be in contact with you for assistance.

Regards
Netstar

Netstar's reply15 Dec 2022, 08:52

Official

Leighton D's updateReviewer Update

15 Dec 2022, 17:47

Good day Netstar

So your consultant finally called and advised as I suspected, that I must pay some R1400 plus for the device. Good luck with that. It is a disgrace that WeBuyCars.co.za installed your tracking device in the vehicle acquired through them. I am so not impressed with your company. So I guess you will now hand me over to some debt collector company that will call me all hours of the day and night to get that money. But let me see how this plays out. I will keep updated here where every potential new client and existing client can see.

Regards

Leighton

Leighton D's update15 Dec 2022, 17:47

Reviewer Update