WORST SERVICE EVER

Upon purchasing my pre-owned vehicle the Dealer signed me up for Netstar - what terrible service. You would think after all the customer complaints they received these issues would be mitigated, however it appears they have too many customers to bothered with retention of current ones and providing an enhanced process for new customers. The tracker was fitted yesterday after hassling the Dealer to ensure they came out. He promised me that an email with all my information and the certificate would be received 1 hour following the installation. STILL WAITING. Is Netstar prepared to pay my insurance premium when the policy is cancelled for non-compliance? Customers are looking for professional and quick service, there are many service providers out there who would welcome the business. I EXPECT TO RECEIVE THE DOCUMENTATION WITHIN THE HOUR.