Worst service ever

Appalling service from Netstar. I am a new client, with them, and if this is how the relationship starts with them, I do not even want to know what the service will be like when I actually do need them. The device was pre-installed in the vehicle by the dealership, and I was told that they are the preferred service provider used in all their vehicles. I honestly don't even trust that the device will actually ever work. It has been a struggle since the start of December to get the device activated or initiated correctly.

Today is the 23rd of December and all that Netstar has actually done is pass the buck to the installers of the device, and not taking any responsibility or ownership of the issue. It seems like it is easier to blame someone else and make it their problem. I signed up with Netstar, not the affiliated company or installers. I have been sent from pillar to post, doing all the calling and follow up, and still, I don't have a device that can pick up the correct location.

I spoke to the installers as well, and according to them the fact that the device is picking up a location is an indication that the device works, but that the background work for the change of ownership from dealer to the owner has not taken place correctly.

After speaking to several people, and receiving numerous case numbers (6), I was informed by Andre Gounder, that indeed this did not take place from "loops" and that it will be sorted out soon.

I made it very clear to him that this matter had to be resolved before I go leave on 15 December to ensure I have peace of mind of a working device. On 15 Dec I received an email to say it has been sorted, and if not I should let him know so that he can send someone to my location whilst on holiday to fix the device - this is not my idea of a solution!

No follow-up or courtesy calls have been made to date to check if this issue has been resolved it has just been accepted that because an email was sent the matter has been resolved.

It is impossible to get back through to him and every time you phone in you speak to a new agent who you need to re-explain everything again. If I heaven forbid ever get into a situation where I need them one day I don't even believe or trust that Netstar will be there for us. we actually tested the panic button today, and oh guess what the vehicle location was still the same as all the previous times.

At this point, the device is useless, and will not mean anything to me in a time of need. I will also be in contact with the dealership to let them know of the terrible service I have been getting so far, and how disappointed I am with the service provider. I am going to be charged for the installation that the dealership did, and going to have to pay for the monthly premium but I can't even get a simple change of ownership done. This whole experience is leaving a very bad taste in my mouth!