WB
Wolfgang B
1 reviews | Active since Mar 2017
06 Feb 2018, 13:23
Worst service ever
I requested that unit be changed from one car to the second on the 25 Jan 2018. A week later it was stil not Done one the 2nd Febr I requested it once again and told agent if the technician dont phone me by 2nd febr they must cancel my service. On the 3/2/2018 I phoned again it it was still not done. I told the agent I spoke to cancel the service and confirm that it was done . Two day later I received call from Technical depart to inform me that they want to do the exchange. Again I told the agent to cancel the service. Till now still no response and unit is still active
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Replies (2)
Netstar's replyOfficial
06 Feb 2018, 15:50Good Day Wolfgang,
Thank you for your correspondence with Altech Netstar,
As per our telephonic conversation, your inquiry has been escalated to our Retentions Department.
My sincere apologies for the inconvenience caused.
kind Regards,
Petronell.
Best regards,
Netstar's reply06 Feb 2018, 15:50
Official
Good Day Wolfgang,
Thank you for your correspondence with Altech Netstar,
As per our telephonic conversation, your inquiry has been escalated to our Retentions Department.
My sincere apologies for the inconvenience caused.
kind Regards,
Petronell.
Best regards,
WB
Wolfgang B's updateReviewer Update
12 Sept 2018, 10:56It has now been 8 months I still get calls still get charged. HOW BAD IS YOUR SERVICE IF YOUR RETENTIONS DEPART CANT RESOLVE A CANCELLATION AND REFUND!!!!!!!
WB
Wolfgang B's update12 Sept 2018, 10:56
Reviewer Update
It has now been 8 months I still get calls still get charged. HOW BAD IS YOUR SERVICE IF YOUR RETENTIONS DEPART CANT RESOLVE A CANCELLATION AND REFUND!!!!!!!