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1 reviews | Active since Jul 2017

25 Jul 2017, 16:16

Worst service ever

<p>I am thinking of changing my tracking company from Altech Netstar to any of the other Major tracking companies... We bought a new car two weeks ago and got a new unit installed by Altech Netstar. I requested my previous unit to be cancelled, but was surpriyto hear that I have to pay a R600 and something cancellation fee because I have a 36month contract with them which I was not aware of as I was under the impression that I was on a month-to-month basis with Altech Netstar. The consultants informed me that they will request the voice recordings. After speaking to 3 consultants and sending 3 emails and waiting for 2 weeks I still have no answers and do not know if I will be charged for 1 or 2 devices the month or be charged with the cancellation fee. If the service is like this when I enquire, then i would love to know what the service would be like if I need this company dueing an emergency. SERIOUSLY THINKING OF TAKING MY BUSINESS ELSEWHERE... I NEED ANSWERS AND I NEED THEM SOON.</p>

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Replies (4)
Netstar
Netstar's reply26 Jul 2017, 10:42
Official

Good day Quinton

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise

Netstar
Netstar's reply26 Jul 2017, 15:49
Official

Good day Quinton

Thank you for taking my call. I have provided you with feedback from the relevant department.

This query has been resolved.

Kind regards

Denise

's update26 Jul 2017, 16:26
Reviewer Update

Dear Denise.

Thank you for your professional way of dealing with this situation. I am glad that the matter is now resolved and I am happy to say that my business will stay where it is.

Thanks for all the help.

Kind regards

Quinton

's update27 Aug 2017, 08:49
Reviewer Update
Dear Denise. I am extremely irritated by the fact that my account was debited with R265 for Altech Netstar. I am very disappointed that after all the discussions and promises something like this has happened. I need it resolved and the difference to be paid back to me within this coming week. If this is not possible I would like to give formal notice of cancellation and that I would rather make use of a tracking company that keep their promises. Highly irritated Quinton