JS
Judley S

1 reviews | Active since Jul 2017

20 Jul 2017, 13:55

Worst service ever

<p>Had a tracking unit fitted on my vehicle in march 2017, and was told I would receive a signal confirmation in 24hr no one called nor SMS sent to me, 2 moths down the line I called and was told they can't pick up a signal they would investigate and call me back waited for months no one called. I then called back and was told my account was in arrears and i informed them to debit whatever was owed (don't know how I ended up owing them ) so the unit can be working as this would have a huge impact on my car insurance. The lady in credit control asked to send bank statements of which I sent and confirmed funds where received on their sides and would escalate the matter to their emergency department todate no response and the unit still not working as per their customer service. <br />I have called a lot of times and not to mention the rudeness of the staff!!!! I'm feedup with the service! All I want is for this ppl to cancel my contact with them so I can go elsewhere for service.</p>

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Replies (2)
Netstar
Netstar's reply20 Jul 2017, 16:08
Official

Good day Pandelani

Kindly note that I am unable to make contact with you I have sent you an e-mail in relation to your query. Awaiting your response.

Kind regards

Denise

Netstar
Netstar's reply26 Jul 2017, 12:05
Official

Good day Pandelani

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise