Worst service all round

I have installed a nestar tracking device for over a year now. I installed a top of the range unit in fear of my families protection. So recently I fell victim to an attempted hijacking, I reached down and activated my panick button several times , with no response. Luckily I managed to drive away and escaped to the nearest police station. About 2 hours later some from the call centre called me and said that he only got an alert now. I was furious and told him this happened at 7pm and now it's after 9pm! He laughed at me and said its only 7pm now....he then realized he was mistaken with the time frame as he probably was soo **** ifnorant and stupid to even read the time! Another complaint is the billing agenda! Over a year now I have not received any contract or confirmatory letter saying I'm monitored by nets far , but instead everyday some person from new debt harasses me about my payment! How do I pay when I don't even know what's my amount to be paid and I've asked them over 100 times to send me a utility bill! <br> I'm am so fed up and can't wait for contract to expire whenever that is and will definitely never ever take up met star services or recommend them to anyone<br> <br> Mr JY Ajam