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Phakisho M

1 reviews | Active since Oct 2023

20 Oct 2023, 15:05

Worst Service

Netstar has the ****tiest service ever, I called in last week Thursday already for a fitment on my car and everything went well. I was told the fitment will be done this week Wednesday already and when that day come I had nothing from them, no communication or anything. I called in only to find that they have captured my address incorrectly, fine… that was Wednesday, they then said they’ll come over on Thursday, still nothing and I had to call them again, they said Friday first thing in the morning that will come through. It’s now Friday and I still don’t have a unit on my car, when I call them, they put me from one department to another and ALL I WANT IS A UNIT INSTALLED. I’ve never been this frustrated in my life

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Replies (2)
Netstar
Netstar's reply20 Oct 2023, 15:20
Official
Hi Phakisho

Thank you for flagging this serious matter with us, we apologize for the inconvenience caused . 
Please note one of our trained professionals to be in contact with you for assistance. 

Kind regards,
Netstar
Netstar
Netstar's reply24 Oct 2023, 08:42
Official
Hi Phakisho

We are pleased to let you know that your query has been resolved as per the attendance booking that was made with you by our planning team. 
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.  

Kind regards,
Netstar