Worst service

I am writing to formally lodge a complaint regarding an unauthorized debit from my account. An amount, which was not agreed upon, was deducted without my consent. I contacted your support team over three weeks ago to query this matter and was informed that the issue had been escalated to your finance department, with a promised refund timeline of five working days.

To date, I have not received the refund, nor have I been provided with any explanation or update regarding the delay. This lack of communication and accountability is extremely disappointing and unacceptable. Furthermore, no one has been able to clarify the reason for the incorrect debit, which raises serious concerns about transparency and billing accuracy.

This experience has been frustrating and deeply concerning, particularly as it marks the beginning of a three-year contract with Netstar. I must express that I have never encountered such issues with my previous provider, Tracker, and I had expected a higher standard of service from your organization.

I respectfully request that this matter be resolved as a matter of urgency. Please ensure the incorrect amount is refunded immediately, and provide a detailed explanation of how this occurred to avoid future issues.

I look forward to your prompt response and resolution.