Worst Product and Bad Service Delivery

On Monday the 13/08/2018 I sent an email to your customer services department, complaining about my vehicles locations and ignition status. I was given false ignition events and wrong locations of ALL my vehicles. You can only imagine my frustration.

As a business owner I need to make sure that my employees are always safe and productive. I have fitted all 4 of my vehicles with Safe and Sound Plus, however have not benefited from any of the functionalities that were promised. If anything these units do not work at all! And on the odd occasion, when they do - signals are erratic. No consistency!

Going back to the email, no response was received from Altech to date. Constant back and forth with your Call Centre and still no results! Today I spoke with Manager - Sean from Customer Services, who promised to give me written correspondence before end working hours today…. Nothing was done !

Pathetic Service from Altech Netstar. Your product does not work. As mentioned we received multiple false Ignition events and wrong locations. And your Customer Service Stinks.

I want these units out my vehicles ASAP, and I will not be held liable for the cost thereof.

I want feedback via return email before close of business 31/08/2018.

Call Reference Number – CAS- ********** -Y5R3

Glen Bloom Extreme Fitness Services Mobile: **********