Worst possible service : Disappointed

When I was in need of panic button 5days ago, nobody responded. Later came to know that it's faulty when I called helpline. I requested to fix ASAP and till now not a single call from them. I called 4times to remind ; each consultant made a promise that I will receive a call from local technician today but nothing. What is the use of paying per month when you get this kind of worst possible service.