Worst experience with the Safe and Sound portal.

For generation of logbook of business vs private trips; the Safe and Sound portal is the worst logbook portal I have ever experienced. On average, I do over 100 trips per month and for me to designate a trip, I would have to pull the map up. The generation of a single map can take anything between 20 seconds to 2 minutes. JUST FOR ONE TRIP. You try calling the customer care service and their line constantly disengages. This afternoon I've called 6 times to see understand what the matter is and at every call, the line cuts before I can explain to the consultant what the problem is. I am very short and shy of canceling my entire subscription as I am finding it very useless considering the call I received when they were selling me this product. I cant sit on my PC and try to reconcile 10 trips which take so long! If this problem persists, I am driving to get this tracking device removed from my vehicle because I cannot sit every month and having to deal with the same issue!