worst experience and turn around time

so my account was over debited on sat morning. number one I call the customer service and their working hours are Monday to Friday. That is a problem on its own. so I wait until Monday they transfer me to some company called road protect claiming that I took some value added service, I request a recording because I do not recall signing up for anything especially value added service. I get the recording from Road Protect, the agent on the call that they claim I took the service with calls and says he is calling from altech netstar to confirm my details so I agree for the call to continue and confirm all the details then he explains the services then he finally says my premium will be R95 and I correct him stating that it is supposed to be R169, he checks his system and says R168.99 which is R169 and that is how the call ends, fast forward to today I have spoken to 4 people and none of them has resolved my query and no one calls me back. I keep doing following up and no one knows anything and they need to refer to someone who is locked on the account and yesterday I spoke to a supervisor if she even was and she promised to call me first thing this morning and my time is now 14:27 and no one has contacted me. I do not even have words left because calling them customer service is not true. their call centre should be called something else. and it makes me wonder about my overall service what will happen when there is an emergency? if anyone was thinking of using them I would never recommend this company to anyone.