Worst dervice I ahve EVER had! Seriously!

In January 2018 I wanted to cancel my subscription, went to your website and found the link to the customer portal. I registered and then tried to log in - all that happens is that the little spinning wheel goes around forever; it is not possible to log in, and this problem persists to this day (I've tried on different browsers and on different computers).

So... I sent a cancellation email to the Customer Services email address on 15 Jan 2018 - no response whatsoever from Altech Netstar.

I placed a stop on the debit order for February and sent an email to your "Customer Service" email addres on 26 Jan 2018 reiterating my request to cancel - once agin, no response whatsoever (and still unable to log in to your customer service portal).

On 31 January you sent me an email detailing your price increase for the coming year (clearly your email is working then, so why can;t you answer emails sent to "Customer Service"?).

On 23 Mar 2018 you debited my account - I will be reversing this debit as I have cancelled the sevice. Furthermore, I will be placing a stop on ALL future debit orders from you because I never want to do business with you again.

Today I have sent another email to your "Customer Service" email address showing the trail of my emails top prove that I asked for a cancellation - I managed to find another address of yours (the one where you tell me I can ask questions about your anuual price increase) and have sent a copy of my email there as well in the hope that you will bother to respond. I have receive an automated acknowledgment this time and I look forward to you doing something about my request.

PS - your "Customer Zone" website doesn't work either.