1 reviews | Active since May 2017

28 May 2017, 23:18

Worst customer service I've ever experienced

<p>A few weeks ago i opted to apply for a tracker for my vehicle, i got a call from Altech Netstar sales consultant, Charlotte Mtshali, who helped me. Everything went smoothly until i needed feedback with pricing, thereafter i thought what the heck submitted my documentation to the consultant but never received any feedback after calling endlessly to follow up whether or not my application was successful. She was always busy with a telephone call when i called and the other consultants also wasnt any help as they could help me too, to submit an application which they failed to do. I also submit a complaint on their Facebook page and just got a call from a Denise who said she will follow up but i suppose that was also just a load of nonsense, because i already knew this company dont give a damn about NEW CLIENTS, so how are they not treating theor existing clients. Denise never got back to me this company has the worst service you can find</p>

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Replies (5)
Netstar
Netstar's reply29 May 2017, 09:13
Official

Good day Waleed

Thank you for taking my call. You have informed me to call you at 09h30.

Kind regards

Denise

Netstar
Netstar's reply29 May 2017, 09:43
Official

Good day Waleed

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise

Netstar
Netstar's reply29 May 2017, 11:51
Official

Good day Waleed

Thank you for taking my call. You have informed me the relevant department did make contact with you.

Kind regards

Denise

's update10 Jun 2017, 18:49
Reviewer Update

Big thanks to Denise, Generio and Teresa who managed to sort me out with my application. I finally have the tracker installed in my vehicle and Im looking forward to doing more business with you in the future.

Netstar
Netstar's reply12 Jun 2017, 08:20
Official

Good day Waleed

Thank you for taking my call. Thank you for the positive feedback.

This query has been resolved.

Kind regards

Denise