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kC
kate C

1 reviews | Active since Feb 2012

16 Jun 2022, 10:23

Worst customer service

I phoned on the 14 June to request a new tracker unit for my new vehicle. 24 hours later no call from the installer. Phoned Netstar and it apparently takes 3-4 days just for the installer company to phone you to book an appointment. 72 hours later and no phone call. 2 customer service agents said they would call me back. No calls. Want to cancel my contract as this is a joke.

0
Replies (5)
Netstar
Netstar's reply17 Jun 2022, 08:58
Official
Good day Kate 

Thank you for bringing this matter to our attention. Please be advised that we will look into it and contact you to provide feedback. 

Regards 
Netstar 

kC
kate C's update17 Jun 2022, 11:09
Reviewer Update
Hi Netstar, just wondering how you are going to look into this with no details/case number etc? Still no phone call from the instalment company. 4 days now.
Netstar
Netstar's reply17 Jun 2022, 12:49
Official
Good day Kate, 

Please accept our sincere apology for the delay. A planner will contact you to assist. 

Kind Regards 
Netstar 
kC
kate C's update17 Jun 2022, 12:53
Reviewer Update
Ok. Sorry I made a mistake with the above date Monday was the 13th June not the 14th. I have 2 case numbers and still no-one has called. No reply to emails either.
kC
kate C's update17 Jun 2022, 13:48
Reviewer Update
Thank you. I did try to call back but the line dropped. Would be grateful if someone could call me back as it’s a lengthy phone call