KB
Karin B

1 reviews | Active since Mar 2016

07 Aug 2025, 08:38

Worst Customer Service.

The absolute worst customer service - actually, absolute NO customer service. I reported issues with the tracking devices on numerous occasions to Netstar, with no replies or solutions. I then sent a Cancellation Notification, requesting feedback and refunds, yet, to this day, NO FEEDBACK. However, I did receive the invoice from them at the beginning of August 2025. Rep**** to that email, advising the cancellation was requested on numerous occasions, but, still absolute no feedback. I don't know how they would ever respond to any emergency, since they will never know if it really is an emergency, or just a faulty device.

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Replies (1)
Netstar
Netstar's reply07 Aug 2025, 08:45
Official
Good day Karin,

Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Please note that this matter has been escalated for assistance. Should you need further assistance please reach out and we will be happy to assist. 

Kind regards,
Netstar