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tR
tanya R

1 reviews | Active since Jul 2023

13 Jul 2023, 09:30

Worst Customer Service

Hi my Husband did a booking online and was booked today. He confirmed With the sale rep on Tuesday. They will be installation of netstar fitment 13/07/2023.He called in this morning to confirm the booking they say there was nothing on system.He try to explain the consultant that he really busy at work.The consultant stating why he bragging about him work.This is not customer service .Worst service every. How can customer service agent speak to as customer like that.I would like that agent to apologies.This is not possible for customer service agent to speak like that.

0
Replies (6)
Netstar
Netstar's reply13 Jul 2023, 09:37
Official
Hi Tanya

Thank you for flagging this serious matter with us, we are here for you. One of our trained professionals to be in contact with your husband for assistance. 

Regards
Netstar
tR
tanya R's update13 Jul 2023, 09:50
Reviewer Update
We are awaiting for a response we where **** to by the same lady the will be here at 10am this morning.
tR
tanya R's update13 Jul 2023, 09:51
Reviewer Update
no one has called
Netstar
Netstar's reply13 Jul 2023, 09:53
Official
Hi Tanya 

I am so sorry that you've had this experience. In the aim to provide you with the best possible experience and improve where we can. Our professionals will be in contact you for a better service.

Regards
Netstar

tR
tanya R's update13 Jul 2023, 10:00
Reviewer Update
It is almost 10am and no one has called. We need some one to call it no good speaking about this and no one contact him.
Netstar
Netstar's reply13 Jul 2023, 11:35
Official
Hi Tanya 

We have contacted your husband and we are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards
Netstar