Worst Customer service

On the 17 October 2020 purchased 2 Panic button and 2 Tags from For All fitment center for R1 400. Tags were delivered at my house the same. On Monday I called in as instructed by the fitment center that your customer service will configure the tags and I was told that the fitment is the one that suppose to configure the tags and the panic button. The agent promise to call the fitment center to perform the configuration and I will receive a call from her within 48hours to confirm completeness of the process. To date I have not received the call until I call the call center where I was then informed that NETSTAR customer service does not work over the weekend or Sunday since my call was made Sunday morning. The lady attempted to configure the tags but received an error message and she sends me retention department’s number as I am unsatisfied with the service I received with an intention to cancel the contract for both vehicles for the following reasons: • I initially had to cancel a tracker contract, I later call since I did not have issues with my other vehicle. • I have issues with all vehicles – the vehicle is exposed to risk as: o The tags and Keys were ****** o Keys were changed on the 16 Oct 2020, o Bought tags and the panic buttons on the 17 Oct 2020 o Tags are not active o I am being push from pillar to post while my vehicle is exposed o I have not breach the contract however I am expected to you for poor service this is pathetic o Netstar breach the service as I paid premium in full with an expectation of full service as promised, in this case I am receive poor service. o I have no reason to stay with Netstar with branch’s poor service and unprofessionalism • As outlined above this is a breach of Treating Customers Fairly. For netstar to expect a settlement payment is very much unfair to me as your customer. I am looking to cancel both netstar services on both Vehicle.

To date I have not received a response from Netstar, my vehicle is not protected at all.