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Salang S

1 reviews | Active since Nov 2020

30 May 2024, 09:59

Worst customer service.

I sent a cancelation request 3 days ago but I have not received any call from them. I sent messages on social media - they don't respond.

This company does not value it's customers. it was a struggle getting hold of them when I needed to change my package urgently, now it's a struggle to get a call back for a cancelation request.

0
Replies (5)
Netstar
Netstar's reply30 May 2024, 10:03
Official
Hi Salang

Thank you for flagging this matter with us.
Kindly note that we are looking this matter and we will assist accordingly.

Kind regards,
Netstar
SS
Salang S's update30 May 2024, 12:27
Reviewer Update
Your consutlant hung up the call, why should I pay for something that I no longer need. I sold my car then you want to charge me R2600 cancelation fee, for what?
Netstar
Netstar's reply30 May 2024, 12:31
Official
Good day Salang 

Thank you for bringing this to our attention, we will look into it and contact you to further assist. 

Regards 
Netstar 
SS
Salang S's update30 May 2024, 15:18
Reviewer Update
Just cancel, I sold the car. I will not pay for something that i'm not using. People buy and selll cars, have you thought of that before designing your products and making them sign long term contracts without their knowledge, or you just want to make people your cash***s.
Netstar
Netstar's reply03 Jun 2024, 12:01
Official
Hi Salang,

Thank you for your response. Kindly note that contact will be made with you as requested.

Kind Regards,
Netstar