WORST

I have an cover with this company. For 9 months they collected their debit order from the correct bank account then suddenly nothing. 4 months after the first debit order was requeted from the old bank account (which was closed in 2021) they let me know I am being handed over to their attorneys as the payment as not been received for 4 months. Till today I have not received feedback on why they changed the banking details to the old one and why they did not inform me of the debit order returned the first time! This is the worst services from their billing department by far. All I get is sorry for the inconvenience!!! Then they take 5 months payment which I did not authorized! Thanks Netstar my children is not going to have their daily bread!!! I don't want a telephone call I want an explanation in writing and what they are going to do regarding my "inconvenience"!!!!!