Worried

I spoke to Dudu at the contact centre last week to date nothing has been done about my query.<br> I sent emails which have read receipts from Renette Ellis - who has still not responded to either one of my emails.<br> I also spoke to Patronelle on Monday and to date no contact has been made by Netstar.<br> My query was to have my currently upgraded device to a new vehicle I have purchased.<br> I phoned 5 of the fitment centres provided on their website and none of those numbers work!<br> If this is what happens when I'm still safe, what about when I am in an emergency situation and need their help?<br> I even sent an email this afternoon to inform them that I am giving them until COB today 01.07.2015 to respond and still no response has been received. <br>