With Netstar (un)Safe and (un)Sound you are on your own!

Hi, I am a customer of Altech Netstar, I got hijacked and my vehicle was never discovered. Hijackers dropped me off in Katlehong on the 8th of November 2018. They removed the tracking device but the tracking device kept on being active until the following day but was never recovered to this day! To test their response, I removed a battery of the second vehicle's battery expecting them to call. Guess what? I only received an sms and they never called! I then drove the vehicle at 160km/h a few minutes later and still they never called! The dont give a damn about your cars getting ******! All they do is collect the money only to leave you with the false hope that you are covered! I believe customers are on their own. To this day they never bothered to call! Imagine if you were asleep and your vehicle is ****** and the tracking company does not call you while you pay monthly for their non-existent service? I rather pay a higher premium for insuring your vehicle than relying on a tracking company as I am starting to believe they dont care and have no accountability and they pay nothing if they fail to protect your vehicle! They are useless!