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Shireen C
1 reviews | Active since Dec 2023
12 Jan 2024, 10:43
Wish there was a 0-star rating, Netstar doesn't even deserve 1 star!
This is the worst company to deal with....EVER! I am an existing customer, they have ALL my communication regarding an incident on 10 Nov, requesting a new tracker, etc. The last time they responded to one of my emails was on 20 Dec, today is the 12th of January. some idiot eventually called last week to schedule installation of my new tracker at 10am today, it's now 10h42, no one bothered calling. Yet they have no problem debiting my account religiously on the 1st of each month. And all the emails sent to their good for nothing customer services is being ignored....but they have no problem taking money from my account?!?!?!?!?!
Helpful (0)
Replies (7)0
Replies (7)
Netstar's replyOfficial
12 Jan 2024, 11:07Hi Shireen
Thank you for flagging this matter with us.
Kindly note that a consultant will contact you to assist.
Kind regards,
Netstar
Thank you for flagging this matter with us.
Kindly note that a consultant will contact you to assist.
Kind regards,
Netstar
Netstar's reply12 Jan 2024, 11:07
Official
Hi Shireen
Thank you for flagging this matter with us.
Kindly note that a consultant will contact you to assist.
Kind regards,
Netstar
Thank you for flagging this matter with us.
Kindly note that a consultant will contact you to assist.
Kind regards,
Netstar
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Shireen C's updateReviewer Update
12 Jan 2024, 11:13whatever
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Shireen C's update12 Jan 2024, 11:13
Reviewer Update
whatever
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Shireen C's updateReviewer Update
12 Jan 2024, 11:3811h38 and still no sign of your good for nothing technician, who had to be here at 10h00 this morning.
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Shireen C's update12 Jan 2024, 11:38
Reviewer Update
11h38 and still no sign of your good for nothing technician, who had to be here at 10h00 this morning.
Netstar's replyOfficial
12 Jan 2024, 13:09Hi Shireen
Kindly note that we have been trying to make contact with you to arrange for attendance to no avail.
Please advise on an alternative number or time for us to contact you.
Kind regards,
Netstar
Kindly note that we have been trying to make contact with you to arrange for attendance to no avail.
Please advise on an alternative number or time for us to contact you.
Kind regards,
Netstar
Netstar's reply12 Jan 2024, 13:09
Official
Hi Shireen
Kindly note that we have been trying to make contact with you to arrange for attendance to no avail.
Please advise on an alternative number or time for us to contact you.
Kind regards,
Netstar
Kindly note that we have been trying to make contact with you to arrange for attendance to no avail.
Please advise on an alternative number or time for us to contact you.
Kind regards,
Netstar
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Shireen C's updateReviewer Update
12 Jan 2024, 13:21I specifically said today at 10 as I work from home on Fridays, the fact that no one bothered to reach out, when I was waiting here like an idiot, is unacceptable. Why didn't the technician call, instead of disrespecting my time??? Why would I want you to fit a new tracker if you cannot even honour an appointment? And guess what, I am certainly NOT paying the R650 to have a new tracker fitted, because you guys messed up, debiting me for a tracker I don't have, why should I have to pay the additional R650 also. And, your people want to call to reschedule, what is your technician's excuse for not being here???? Were you going to tell me why, because when I asked, the person on the other end said "I don't know what happened with the technician", surely you should get your facts in order before calling the customer??!!! If I was a new customer, none of this would have happened, but since you already have access to my bank details, it's OK to treat your existing customers like ****?!! Shame on you Netstar!!!
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Shireen C's update12 Jan 2024, 13:21
Reviewer Update
I specifically said today at 10 as I work from home on Fridays, the fact that no one bothered to reach out, when I was waiting here like an idiot, is unacceptable. Why didn't the technician call, instead of disrespecting my time??? Why would I want you to fit a new tracker if you cannot even honour an appointment? And guess what, I am certainly NOT paying the R650 to have a new tracker fitted, because you guys messed up, debiting me for a tracker I don't have, why should I have to pay the additional R650 also. And, your people want to call to reschedule, what is your technician's excuse for not being here???? Were you going to tell me why, because when I asked, the person on the other end said "I don't know what happened with the technician", surely you should get your facts in order before calling the customer??!!! If I was a new customer, none of this would have happened, but since you already have access to my bank details, it's OK to treat your existing customers like ****?!! Shame on you Netstar!!!
Netstar's replyOfficial
12 Jan 2024, 13:53Hi Shireen
We are pleased to see that Nicholas has contacted you to assist with setting the appointment.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.
We sincerely apologize for the inconvenience caused.
Kind regards,
Netstar
We are pleased to see that Nicholas has contacted you to assist with setting the appointment.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.
We sincerely apologize for the inconvenience caused.
Kind regards,
Netstar
Netstar's reply12 Jan 2024, 13:53
Official
Hi Shireen
We are pleased to see that Nicholas has contacted you to assist with setting the appointment.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.
We sincerely apologize for the inconvenience caused.
Kind regards,
Netstar
We are pleased to see that Nicholas has contacted you to assist with setting the appointment.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.
We sincerely apologize for the inconvenience caused.
Kind regards,
Netstar
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Shireen C's updateReviewer Update
12 Jan 2024, 14:09Yes he has contacted me, but that doesn't mean that this is resolved.
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Shireen C's update12 Jan 2024, 14:09
Reviewer Update
Yes he has contacted me, but that doesn't mean that this is resolved.