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Nicky R

1 reviews | Active since Jan 2014

13 Dec 2023, 14:05

Will not stop debiting my account despite sold car

I’ve been trying to cancel the tracker on the car I sold since beginning of October. Each month we contact them and each month my account is debited again, they are still wanting to charge me a hefty early termination charge and cannot tell me how it is calculated. The incompetence is mind blowing and against the CPA since we have given them more than 30 days notice and we are being charged for a service we are not receiving.

0
Replies (8)
Netstar
Netstar's reply13 Dec 2023, 14:20
Official
Hi Nicky, 

Thank you for taking the time to contact us. 

We apologize for the service you have received, and would like the opportunity to assist you. 

Please note one of our consultants will make contact with you.

Regards,
Netstar

Netstar
Netstar's reply14 Dec 2023, 10:03
Official
Hi Nicky 

Kindly be advised that we are unable to pick up your account with the provided information. 
Please provide us with the vehicle registration number or your Netstar account number for us to assist.
We apologize for the inconvenience caused.

Kind regards,
Netstar
NR
Nicky R's update17 Dec 2023, 11:56
Reviewer Update
You guys now want to charge me an early termination charge, I have counted and I have asked 7 times how this is calculated and no one is able to give me a response. I keep getting statements which no one can explain to me.
Netstar
Netstar's reply17 Dec 2023, 13:40
Official
Hello Nicky,

Thank you for providing your details. Kindly note that one of our trained consultants will be in contact with you to assist. 

Kind Regards,
Netstar


Netstar
Netstar's reply19 Dec 2023, 12:04
Official
Hi Nicky 

Please note that an email was sent to the account holder for the above mentioned registration number.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.

Kind regards,
Netstar
NR
Nicky R's update19 Dec 2023, 12:17
Reviewer Update
Hi there, no one has emailed me or been in contact with me regarding this complaint. Only your complaints department which I have initiated contact with and followed up with daily with no response. I am instructing my bank to stop this debit order as you cannot explain how this early termination charge is calculated. What you guys are doing amounts to ******** conduct and violates South Africa’s consumer laws, by looking at all of the comments on this page you can see that you engage in such practices as a routine.
Netstar
Netstar's reply19 Dec 2023, 12:44
Official
Hi Nicky 

This vehicle is showing under a different user which we referred to as the account holder.
Kindly note the cancellation email is sent to the person registered as the account holder. 
Please provide us with your Netstar account number so that we may assist you further.

Kind regards,
Netstar
Netstar
Netstar's reply19 Dec 2023, 13:26
Official
Hi Nicky 

The termination details were sent to him already by our retentions department. 
He can check amongst the emails he received from us, alternatively I will request the consultant to resent the email.

Kind regards,
Netstar