will not get worse service than this

altech netstar sales Rep came to see me to pitch their product where the response times were perfect but after the first installations that took a whole week to load on their system we decided that the next vehicles on our fleet should be done. they installed the units on the 12/09/2015 where they took 3 weeks to get it loaded onto their system.<br> <br> after that issue was sorted out i requested that the Data roaming on the Units should be set ti a min of 45 min of updates when the vehicle is was cross border, where Juan Potgieter told me that they have changed their systems and that it is no longer possible to change the update times. i also asked them to set the fleet updates to 30 sec intevels where i got an answer from them that their fleet product is not a live tracking unit and cannot change the inervals to 30 sec and is on default 1 min updates.<br> <br> i was then told by her line manager \Ralph Govender"that there will be no billings on our account because that they are struggling to rectify the issues at hand. her line manager also promised to keep in touch with us to see the progress of the account. i sent Ralph and Juan an mail on 08/10/2015 and up to today i have not had feedback."""