Why Has My Safety Been Treated as an Inconvenience?

I am compelled to raise a formal and urgent complaint regarding the completely unacceptable service I have received from your company. The conduct of your agents has been nothing short of disgraceful—rude, dismissive, evasive, and utterly unprofessional. Not one person has taken accountability or provided even the most basic information.

I logged a fault on 2 February 2026 and received a reference number. Today is 9 February 2026, and I still have not received a single call, update, or attempt to resolve the issue. This level of negligence is beyond unacceptable.

Your company provides a product that is directly tied to personal safety. In a country where crime is a constant threat, the failure to act with urgency is irresponsible and reckless. As a woman living in South Africa, I depend on these systems not by choice, but out of necessity. Your team’s indifference shows a complete disregard for my safety and the very real dangers we face daily.

To make matters even worse, I am being told that termination WITHOUT PENALTY is “not an option.” You want to provide substandard service and then attempt to restrict my right to protect myself. That is unreasonable, *********, and frankly, shocking.

I expect immediate escalation, immediate contact, and immediate action—without excuses, delays, or further dismissive behaviour.

This matter requires urgent intervention. I expect a senior representative to take ownership today.