What's The Point!!!

I am appalled by the service received from Altec Netstar - clearly they just keen in collecting premium & no service delivery. At end of August 2015 I had requested for a unit test *as required by my insurance & a month later did not receive any feedback on whether the unit is functional or no... again on the 26.11.2015 I have requested for yet another test & was informed that an email was sent with previous test results *which I am beginning to doubt as I didn't receive any & for the recent test too - NO FEEDBACK!!!<br> <br> So, what's the point for all this exercise - I want answers & can someone who knows what they are doing please address this problem for me (& many other motorists I have interacted with)<br> <br> Your call centre staff needs proper training as I can't deal with such levels of incompetence<br> <br> I WANT THIS RESOLVED OR I AM CANCELLING THIS SERVICE<br>