What a start!

What a start!

Joined on Thursday the 31st of October and booked the installation on Monday 4 November 2019. Installation to take place at my home at 3 pm. 3 pm come and go, eventually I called them at 15:12 to find out where the technician is! During my first call that took 12 min and 5 sec while trying to find out where they may be, they call me to inform me that the technician had a flat tyre. I asked if they can keep me updated as I had to already clear my afternoon for the figment to take place. I called them again a few times, while they calls for waiting for an operator takes about 15 min each time. Eventually I spoke to an operator again ensuring me she will make sure that the fitment centre will call me. At 16:33 got a hold of them and told them my frustration as I already had to move 4 meetings to tomorrow. Then when the technician called he said that he was in Thabazimbi and that is 200 km away from me! So how on earth will they be able to help me on my scheduled time that was booked. Could they not have schedules another technician, and why could they not have called me prior? Why did I had to be the one calling after them finding out if I will he helped or not?

Non the less, they just lost a business client as I wanted to schedule my entire fleet for fitment!

Still waiting for my cancellation letter, luckily already signed up with a new company!