Webiste & Mobile Phone App location/tracking sucks

Hi, I have been with Netstar now for a year + but never experienced such pathetic service. Every time i want to know my location of my vehicle i have to call because your website and mobile app is incapable of supplying accurate and up to date information for their customers. My car is my top priority, and when it comes to service and safety of my vehicles you guys are incapable of giving satisfaction. The mobile app and website with times updates every time i drive my vehicle. since the 22th march its just stopped giving me current location. all they tell me is request new location from website and check the command on your device, i have done that today around 12:00 its is :1600 already and no location changes has been noted. your mobile app is terrible, doe snot even show map layout like on website for the location of vehicle nothing. get this fixed or you will no longer have me as a customer, and i know of a few people that feels the same. i have sent screenshots of everything to [Email Removed]