hK
herman K

1 reviews | Active since Oct 2009

16 Jan 2023, 09:12

We reported the car stollen on friday 13

We reported the car stollen on friday 13.1.23..at around 11.30... They never once phoned back...to.say status off recovery..probebly never send a recovery team out...2 hours later we were told the car has now left the area we stay and going to katlehong side...never called us after that..not once... Hours later ...still no feedback... Obvious we willno longer use your services anymore..and i amgoing to lodge a complaint with mu insurance comp

0
Replies (3)
Netstar
Netstar's reply16 Jan 2023, 09:16
Official
Good day 

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please inbox us your phone number and one of our trained consultants will be in contact with you for assistance.

Kind regards 
Netstar
hK
herman K's update16 Jan 2023, 13:01
Reviewer Update
netstar

u did not respond to my complained ....i am now going to post a post on facbook on all pages i can

your customer service is pathetic
your responses is pathetic.

since this car was ****** on friday at 11pm..not one person from netstar called


Netstar
Netstar's reply17 Jan 2023, 09:42
Official
Good day Herman 

According to our post response team contact and feedback has been provided to the account holder. They are continuing to assist with the query. 

Regards 
Netstar