CM
Calvin M

1 reviews | Active since Jul 2011

08 Feb 2021, 12:30

Waste of time and money

The service offered by Netstar is a waste of time and money.

I have had a tracking device installed for 2 years now and have been debited each month accordingly. I called to check about moving the device only to find out that the device does not even work and they can not tell me when it stopped working. They advised I should call and get them to test the device each month myself, which to me sounds silly, when I am the one paying, they should be checking it themselves and if on testing they notice it is not omitting a signal then contact me. So I have been paying monthly for absolutely nothing! To make it worse I emailed them about canceling and received zero response for close to 2 weeks and had to then call. the call center agent was not very friendly and unhelpful.

Would not recommend them or their product.

0
Replies (2)
Netstar
Netstar's reply03 Mar 2021, 14:57
Official
Good day Calvin,

We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. 

Kind regards,
Netstar
CM
Calvin M's update03 Mar 2021, 15:28
Reviewer Update
Just as poor response as the service offered - nearly a month to respond...