JM
John M
1 reviews | Active since Jan 2015
22 May 2015, 15:44
Was debited twice and they are dragging to refund
After receiving a bad service from Netstar, I cancelled my account last year October. To my suprise in April I received an sms from Nudebt saying I must pay R312.50 or they will blacklist me. they said Netstar sent them to get that money from me. To my surprise on the 28April they debited my account without my approval and on the 30April Netstar also debit my account. I spoke to Miss Mashudu who kept on giving me empty promises. If I cancelled my account in October just after they debited R588.00 from my account, why am I owing them R312.50 six months later. Please help me on this.
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Netstar's replyOfficial
22 May 2015, 15:56Hello Phohole,
Kindly note that our legal department is busy investigating what transpired with your account.
As per our telephonic discussion we will be in contact with you accordingly.
Kind regards
Treven
Kindly note that our legal department is busy investigating what transpired with your account.
As per our telephonic discussion we will be in contact with you accordingly.
Kind regards
Treven
Netstar's reply22 May 2015, 15:56
Official
Hello Phohole,
Kindly note that our legal department is busy investigating what transpired with your account.
As per our telephonic discussion we will be in contact with you accordingly.
Kind regards
Treven
Kindly note that our legal department is busy investigating what transpired with your account.
As per our telephonic discussion we will be in contact with you accordingly.
Kind regards
Treven