Voice recording

I cancelled my subscription in writing in February (activated via DialDirect). Despite not receiving any feedback or confirmation in that regard, I started receiving SMSs that I will still be liable for paying the contract as the contract duration is 3 years. I phoned customer care on 17 March to discuss this as I was never made aware during my contracting phase with DialDirect that the agreement is valid for 3 years. The agent I spoke to said she would request the voice recording from DD. This is not basically a month ago. Two further emails, and Facebook messages in this regard remain unanswered.

I am not opposed to paying the remaining instalments, but, I need to be satisfied first that the 3 year contract duration was mentioned to me during my discussions with DD, which I am currently doubtful of. So, I am still waiting for this recording.