VERY VERY VERY DISSAPOINTED

I have still not received an acceptable solution. I have paid for approx 12 months, with my other 2 vehicles for a vehicle that the tracking devise has not worked for the 12.months.They called.me and offered me 3 months refund. I will not accept this on principle. I have been with them for approx 30 years, and this is how they treat.me. I am very very very disappointed in Netstar. Can not believe they are so bad.