VERY VERY BAD SERVICE NETSTAR

I have cancelled my contract with Netstar 2 months ago before my contract was over. They immediately charged me with a conrtract break fee (which is right), and I have one payment due on 27 October. The problem however is their communication and feedback re removal of the unit out of my car. I have sent numerous emails to all their email addresse, customer care, cancellations, legal cancellations and get incoherent answers like my balance gets sent to me, the agents say my contract is cancelled which I already know et etc, not ONE reply contains ANY information or feedback on when the unit will be removed, this is BAD BAD customer service and a kind of entrapment of a customer. I sincerely hope they at least respond here ? Which I doubt of course